DCWP Report Shows How Uber Eats and DoorDash Engineered a $550 Million Pay Cut for Delivery Workers

On January 13, the Department of Consumer and Worker Protection (DCWP) released a report analyzing how Uber Eats and DoorDash utilized design tricks in their interfaces to make it harder for consumers to tip delivery workers. Since Uber Eats and DoorDash implemented these design tricks in December 2023, tips for delivery workers using the platforms fell by more than $550 million. The average tip at Uber Eats and DoorDash is currently $0.76 per delivery, while on other rival apps that offer a tipping option at checkout, the average tip is $2.17 per delivery. When New Yorkers are given the option to tip delivery workers, they do.

With a new law protecting tips coming this year, DCWP is committed to ensuring workers earn the pay they deserve and consumers are restored the option to tip without barriers. Learn about the Delivery Worker Laws at nyc.gov/deliveryapps.